Return & Refund Policy
At AffettobySunnyLeone , we understand how much you value your purchases. We are committed to delivering a unique customer experience. If you are still not fully satisfied with your purchase, please refer to our Returns policy.
If you have received a product which is “damaged/ defective/ not as described” and you wish to return the product, all you need to do is raise a return request within a period of 48 hours from the date of delivery following the below steps:
Step 1: You can raise a replacement request by simply calling our customer care number at or by mailing us on our customer care email ID “Dheerajjnagar@spraygrances.in”.
Step 2: Provide us with your order ID details and your request to return/ replace/ refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Following these easy steps will help us ensure that you get a resolution at the earliest.
We assure you that all products at AffettobySunnyLeone are checked properly by our efficient quality control team before they reach our boutiques or before they are shipped. However, if the product you receive is damaged or defective, we are happy to assist you.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/ exchanged?
Returns will not be accepted under the following conditions:
- Product is used.
- Product is damaged due to misuse/ overuse.
- Returned without original packaging including, price tags, labels, original packing and free samples or if the original packaging is damaged.
- Serial Number is tampered.
- If request is initiated after 48 hours of order delivery.